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Link Buying Vs. Organic Content Distribution: Buy or Grow?

There are many who trust, believe, and would go so far as to say buy your way to the top.  You know that old advice that rings in your ear “nothing worth keeping comes without hard work” this is one of those times to listen to your inner “Norris”.

Content Distribution = Chuck Norris

Content Distribution = Chuck Norris. Paid Links fear Norris!

Not that we are saying that good, solid, link acquisition through financial exchange can’t get you remarkable results in a short period of time – believe me it can and does.  Where the debate really comes from are several key things to remember.  This week we address both sides of the aisle and in the end you will find out what we learn is short term thinking can lead to long term failure, while great planning and mixture of near, mid, and long term strategies will always provide the best results and top ranking.

Now, before we can start the debate it is important to know the lay of the land.  Here are a few things to know…

Buying Links:  The Buy Argument

The practice of purchasing advertising links on another website that point back to your website.  The smarter link buyers will tell you that they only buy links from webpages that have a certain PR and keyword density, or from websites that already rank for the terms that they are trying to go after.  Then there are those who say buy from any site that ranks well and your links will automatically pass great link popularity back to your site, which in turn will push your site up in the search engine rankings.

There is truth to both of those statements.   However, unless you want to model yourself after a very large retailer who a few Christmases ago decided that they would trick Google by buying links for black dresses on a highly ranked government site in the energy rating industry. Almost over night they ranked first page first link for well over 100 terms only to fall out off to page 100.  The last thing you want to do is try and game the engines.  Remember the release of “Panda” right around that time?  We can thank this retailer and a few others for that… actually that’s exactly what us SEOers should do, thank them.

Panda set the tone for best practices and Penguin only reiterated what doesn’t work.  If according to the engines great Off-page SEO is about surrounding and linking yourself to like-minded highly relevant sites, creating link wheels that all provide the end user with access to highly relevant, digestible content, then relevant link buying can be great shot in the arm.   Think of it a lot like an energy drink, 5 hours of good energy only to burn out later in the day.  Link buying, within the rules or not is a near term strategy that works for a short period of time and can prove to be harmfully expensive to both your budget and your brand equity if not done with care and caution.

Growing Links: The Grow Argument  

This is the practice of creating real, relevant, time sensitive content and distributing it across the web to sites that have similar goals and content.  This can be blog posting, article syndication, providing answers on question and answer sites, the syndication of keyword and topic-centric content to research sites or ratings and review sites, and social media content distribution networks to name a few.

This can be a daunting task and if not done correctly can cause similar short term gains like buying links.  However, many superior SEOers will attest that if you can efficiently distribute and post relevant content through submitting instead of buying you will achieve long last results.  The complaint is that it will take you a longer time to achieve the desired results; especially if you are targeting highly competitive, broad terms.  If you target a mix of branded, geo modified, and long tail terms often times you can see the same near term results you see with link buying strategies.

What you invariably get with growing links is sustainability, and longevity.  It happens time and time again, companies that subscribe to this school of thought seem to take forever to get first page results but they stay there forever also.  This is where you must consider having patience and build your linking campaigns with the end game in mind.

And The Winner Is?

Both!  That’s right both.  Not that I am a huge fan of every kid gets a trophy, but in all actuality like every great plan there needs to be a good mix of near, mid, and long term strategies.  We recommend a solid link buying plan out of the gates while you plant and harvest the link growing practices.  What you get is short-term spotty success with a truly engines endorsed long-term growth plan.

Chuck Norris Kicked Paid Link Ass

Chuck Norris Kicked Paid Link Ass

Think of this a lot like you would if you had the opportunity to be both the tortoise and the hare! Winning the race sometimes takes long even strides, but that doesn’t mean that you shouldn’t experience the sprint in the front out of the blocks.  Just make sure that you buy from relevant, content appropriate sites that have the same categorical content strategy as you.  Same goes for growing your links.

Lastly, if you follow this line of thinking and you watch the results of Google’s Penguin you will be glad that you spent the majority of your time creating real, relevant content that supports then end goal of your web presence.  Build Link strategies that will help your rankings stand the test of time.

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Got Reputation Management Issues? What NOT to do.

You no doubt have seen the latest in the debacle between Spirit Airlines and Jerry Meekens, a former US marine and Vietnam veteran. For those that haven’t, here is what happened. The 76-year-old Vietnam veteran had purchased a ticket from Florida to Atlantic City for $197. After purchasing the ticket, Mr. Meekens learned that he had esophageal cancer that is terminal. He was instructed by his doctor not to fly, so naturally he requested a refund. Spirit Airlines declined. Now, a little backstory on Spirit Airlines. In terms of most complained about airlines, Spirit Airlines takes the cake. Spirit has whopping 8.27 complaints per 100,000 passengers according to a study done in January of this year by the US Department of Transportation. United, a distant second, registered only 3.5 complaints per 100,000 passengers. When asked about this the CEO, Ben Baldanza, responded that the study was irrelevant and “if you ran a restaurant, and out of every 100,000 customers, 8 of them say they didn’t like your menu, would you change your restaurant?”. This statement shows how WOEFULY ignorant of the power of social media and the Internet Mr. Baldanza is. Not surprising though from the same CEO who accidentally forwarded an email about a customer situation to “reply all” rather than just his colleague saying “Please respond, Pasquale, but we owe him nothing as far as I am concerned” and “Let him tell the world how bad we are. He’s never flown before with us anyways and will be back when we save him a penny.”

Power to the consumers

First, you have to realize that Social Media has returned the power to the consumers. Businesses that don’t realize this, and don’t listen to they’re clients and customers are probably not going to survive the next 10 years. Its been said that “Happy Customers tell 1 person, Angry Customers tell everyone”. Social media has made the sharing of reviews, criticisms and compliments not only indexable by search engines, but also viewable by potential customers. Businesses that admittedly don’t care about customer service, like Spirit Airlines, are doomed to failure.

Online Sentiment Matters

As of this blog post, when searching for “Spirit Airlines” on twitter, there was not even ONE positive remark about Spirit Airlines. On Facebook, the like page “Boycott Spirit Airlines” has seen the amount of people liking the page, triple in the last 24 hours and it continues to grow and don’t get me started on Yelp. The reach of this single incident will have drastic effects for Spirit Airlines.

Now let me take a minute to address something. Shoreline Interactive does help some customers who have issues with they’re online reputation management. However, We would NEVER take on a business like Spirit Airlines and here is why:

  1. We only work with customers that WANT to change- Our process to helping customers with Social Reputation Issues begins with an interview where we determine that the customer either has issues from a competitor or something outside of their control (franchises are notorious for this).
  2. We do not work for companies that don’t care about the customer- At the end of the day, if we were to work with Spirit Airlines or another company that didn’t care about Customer Service, it wouldn’t matter how much work we did to promote it, we would be over run by the rest of social media, and that’s the beauty of the internet.

Now that that is addressed here are a few things you can do to protect your businesses online reputation.

  • Claim your business listings (Google Places, Yahoo Directory, Etc.)
  • Participate in Twitter
    • Respond to questions, comments and concerns in Twitter.
  • Participate in Facebook
    • Respond to questions, comments and concerns on Facebook, on your wall.
  • Give good customer service
    • Remember, Happy Customers tell 1 person, Angry Customers tell everyone.
  • Be open to change
    • The best businesses listen to they’re customers and take the advice to heart. Your customer is telling you what they want and need, if you don’t meet those needs, someone else will.
  • Encourage your “Rockstar” customers to tell their story
    • The best form of online advertising is rating and reviews. People are more likely to listen to reviews from others who have used your products and services, than to an advertisement.
  • Use good SEO practices to make sure your great reviews appear higher in the search engines.
    • Donald trump said “tenaciously toot your own horn”, you can do this by
      • Bookmarking high reviews
      • Thanking people for positive tweets
      • Re-tweeting positive tweets from users.
      • Post success stories on your Facebook Like Page

These are only a few things you can do to protect your online reputation, there are hundreds more, but none as powerful as just giving good customer service. If you currently have issues with your online reputation, feel free to contact us.

Of Pandas and Penguins…

SEO UPDATE: Google has released yet another update to combat webspam. These updates are made periodically to enhance Google visitors’ search experience. They are a series of changes to the Google algorithm designed to weed out those who use unfair tactics to manipulate the search engine rankings. In this update specifically, coined “Penguin,” Google is targeting what we call over-optimization.

Over-optimization tactics include:

  1. Hidden text or links - If you hide a bunch of text on the page that is just bloated, unreadable, keyword-stuffed garbage, did you really think that Google wasn’t going to catch it?
  2. Cloaking or sneaky redirects - Ever been to a page and suddenly BOOM you’re somewhere else? This is not what users want, which means this is not what Google wants.
  3. Irrelevant keywords - Would you shop at “Al’s Hair Care and Tire Center”? Most likely not. It’s the same thing on the web. When users come to your site, they want to see information relevant to the search they made, not a link to a tire company on a hair care site.
  4. Duplicate content - Having duplicate content both on your site, as well as on other sites, is a big no-no. If you have said something once on your site, that’s enough. Write something new and fresh for your other site or pages.
  5. Malicious pages - Phishing scams, viruses, Trojans, etc. These are all issues to users and if they are issues to users, you can bet they are issues to Google.
  6. Affiliate value - If you are a part of an affiliate program, be sure that you are adding value, not just putting out the same garbage over and over. Have unique, relevant content that makes users want to read your content and visit your site.

Now the interesting thing about this penguin update is that Matt Cutts and the web spam team at Google have already acknowledged that some good sites may have issues, so they have provided a link to a place that you can flag your site if you believe that you have been unfairly demoted by this update.  link - Feedback on our recent algorithm update (“Penguin”)

It will be interesting to watch over the next several weeks how “the sky is falling…again” crowds will be out in force talking about how this site and that have been affected, and will be proclaiming “our top secret formula will prevent YOU from feeling Penguin’s wrath”. Here’s the spoiler: There’s no secret sauce to waddling away from Penguin. Just make your page relevant, useful, and have high quality content written for users (with keywords in mind).

If it’s good for a user, it’s good for your Google rankings.

How Long Will It Take To See SEO Results?

People often ask us “How long will it take for me to see results?”

Well, that’s a good question. There are so many variables to take into account, its impossible to say exactly. First, some questions that need to be answered

  • How competitive is the term?
  • Is this a brand new site or one that has been online a while?
  • Is there a lot of fresh content?
  • How well optimized are the On-Page elements of the site?

The biggest factor that comes into play is the competitiveness of the target keyword. A word that has less than 500,000 competing pages will logically be easier to attain than a keyword with a billion pages. To figure out how many sites are in competition for that specific term you can search on the keyword in quotes and review “competing pages” at the top of the results. While targeting those kinds of keywords is still possible, it will take more work and thus more time and resources.

Another factor is the speed in which the Search Engines crawl your site. The reason for this is that when you make changes or add new content, you want them to take effect as soon as possible. Recently a client came to us with a site they were in the process of redesigning. After the site went live, it took almost 2 weeks for the site to get re-crawled. This is a good example of why you want to attract a high crawl rate from Google by following our “Fresh Content, Consistently” principal. When you have fresh content added frequently, you not only attract more users and give them more information to digest, you attract Googlebot to crawl you more frequently. Before redesigning your site, a good practice is to try and raise your crawl rate during the planning, design and creation processes. That way when your new site goes live, it gets crawled faster, thus giving you results faster.

We’ll go into more detail in future posts but for now I think we will leave the answer to the question, “How long does it take to see results” with 2 factors, crawl rate and competition. If your site is being crawled often you are safe to assume movement will happen within 10 day, if not immediately. If you have low competition you should see results quickly, chances are with the right partner you could move to page one the same day you are crawled!

Why the inconsistency in movement? You need to keep in mind that crawls happen regularly across the web, so just because you were crawled today doesn’t mean those above you were not. Remember “Fresh Content, Consistently” and you will move up the rankings to beat your competitors and ramp up your organic traffic.

SEO Checklist For The Franchisee

We spend a lot of time with Franchisees and Small business owners consoling them on their horror stories of SEO agency promises.  So, to clear the marine layer fog for all of you once and for all this post will spell out a simple checklist that you can follow to get you to the Shoreline and experience SEO results you need.

Local Franchisee Checklist

1)   Preparation – No preparation is preparing to fail – prepare to win instead

  1. What’s your Goal? – brand awareness, reputation, traffic, leads, conversions, all of the above?
  2. How much money are you willing to invest to get you your results – its foolish to think that SEO is free.  Nothing is free, but spending aimlessly is also Foolish.  Determine a budget for smart link acquisition, content, and implementation of on-site development.
  3. Mental and emotional preparation – nothing worth keeping happens over night.  While good SEO can take as little as a few months to create great results your toughest most competitive terms will take some tenacity and effort to achieve top rankings.  Most geo-modified terms like Keyword + city, or state, or zipcode can be easier but to get your broad terms on page one will take time.  So, prepare mentally to be in the boat for the long term, no quick fixes.

2)   Research, Research, and more Research – Know your ocean

  1. Who, What, Where, and How Much – Know the part of the web that you are trying to influence and the landscape you are trying to change – DO NOT SKIP OVER THIS!!!
  2. Define who is your target customer
  3. Learn what your target in searching for and how they are searching.  There are tools that you can use to learn more about your target – start with Google Adwords and learn how to use the provided “keyword tool” and “ad text ideas” generator.  Use Wordtracker to determine what Keywords your audience most uses to find businesses like yours and/or the Keyword Difficulty tool to understand who your competition is and what you must do to gain tracking in the search engine rankings.
  4. Study and analyze the current search engine results against your target keywords – Who ranks well consistently for them? What are they implementing on their site to get those results? Are they distributing valuable well written content to the article sites?  And How much content are they pushing out there? Get to know who your competition is.
  5. Create a list of competitors and reference this list every month to see how you are stacking up against them to see how much traffic you are loosing to them. 

3)   On-page SEO – This is your foundation for Ranking well

  1. Sign up with Google Analytics, Google Webmaster Tools, and Bing Webmaster Center its free and gives you great navigation to where your site needs improvements.  We recommend letting Google Analytics run for two weeks so that you get a good baseline starting point.
  2. Evaluate the conversion metrics of your site to determine if your site is driving visitors away.  No amount of great SEO will solve this.
  3. Evaluate the HTML code of the site to make certain you have the necessary code for optimal SEO.  Here are a few things to check off
  4. Primary objective should be accomplishable from the homepage
  5. Place Keywords in your title tag (these should be unique for each page, include keywords)
  6. Place Keywords in the H1 thru H3 tags on each page
  7. Place Keywords in the body of the text on each page should be no more than 6% to 7% of the total on each page
  8. Optimize URL architecture (www.yoursite.com/food/bagel instead of www.yoursite.com/allfood/?type=bagel&poppy=poppyseedbagel). Use 301 redirects if you rename pages
  9. All images should include keywords in alt tags and in filenames
  10. Create Nofollow tags on links to pages you do not wish the engines to crawl
  11. Create meta descriptions for each page that clearly and simply describe what your page is about.  These should have keywords in them in the order that best describes the page, and should be no more than 150 characters in length
  12. Company Info – be sure to include your business name, address, phone number, and hours of operation so that the engines can include your business in their mapping directories
  13. Submit your site maps (video Included) to the engine directories

4)  Off-Page SEO – a powerful and kept secret of your competitors, off-page SEO allows you to create quality inbound links, which is what Google, and other search engines are looking for. It is not a game of those with the most links win, it is all about the quality of those links. Several tools out there will allow you to view your competitors links and help report on your own sites inbound links. We are fans of many of these SEO reporting engines but found that nobody has built an action engine, so we did it ourselves, the Shoreline Search Appliance. The appliance allows you to find, analyze and post content via off-page SEO best practices to increase you rank in the results. If you just aren’t ready to engage in a managed solution, we encourage you to begin with the steps below, they can be done manually at little to no cost.

  1. Create valuable and readable Keyword rich content
  2. Distribute this content to article sites
  3. Create proper anchor text in the backlinks for the articles you wish to distribute
  4. Create directory links
  5. Submit blog posts
  6. Submit to Question and answer sites -
  7. Utilize Social media – be sure not to participate in automatic  spammy activities and only contribute quality and age appropriate content. It can be very costly to fix destroyed reputation.

This checklist is a great start to achieving your most effective most efficient franchisee and local business SEO practices.  We strongly encourage everyone to follow the steps above and feel free to reach out to us with any questions about how others have been successful in the local franchisee marketplace.

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